| Reservations: To assure each dog receives personal quality care, we limit the number of overnight dogs each evening. This also offers our dogs a pack size that is more natural to them. Reservations are required for all overnight Boarding, Home Dog-Sitting & Training and we encourage our clients to book as far in advance as possible. Dog-Sitting & Training: We usually do our visits between 6:00am and 9:00am in the morning, 11:00am and 2:00pm in the afternoon and 5:00pm to 9:00pm in the evening. The Balanced Dog Pack will visit as close to the requested times as possible. However, if an unforeseen situation arises, the time may be adjusted. Pet sitting visits are usually done by Lisa Porter, but in the event of a personal situation, time off, illness or injury, another qualified staff member may fulfill the responsibilities set forth in the service agreement. |
| We ask that overnight dogs be dropped off no later than 4:00 pm, to ensure that each dog has had sufficient time to acclimate and relax in our environment. ALL clients must pick up and drop off by appointment. This rule is established for the safety of the dogs and clients due to our relaxed environment within the facility as dogs may be roaming at any time. Unexpected visitors can cause excitement to the dogs. When clients are arriving for drop offs or pick ups, the dogs may be segregated for everyone’s safety. |
| For Further inquiries or to book a reservation, Please call us at : 808.489.0566 for Hawaii or 808.489.7089 for California services. |
| Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back with us regularly so that you are aware of our most current Policies, Procedures, Services and Rates. |
| Other important information: |
| Risks: We ask owners to understand that supervised off-leash socialization and interaction between other dogs is encouraged but that dogs are unpredictable in behavior. Dog Owners must be aware of the risks involved in such play, and assume all risks. Basics: All dogs must be current on vaccinations, and must be on flea & tick preventive. Please apply topical flea & tick treatments 3-4 days before visiting us, as we have many exercises that involve swimming. |
| What to Bring: All dogs must be wearing a flat buckle collar with a name tag and must be leashed upon entry. It is required that you provide your own dog food. This is to keep your pet on their regular diet as we don’t want to disrupt any digestion issues. Please package only an amount appropriate for the length of the stay and label it clearly with your dog’s first and last name. You may bring anything you would like your dog to have during their stay, but we cannot account for damages. Please do not bring anything that you do not want to get dirty, or possibly lost. Unforeseen purchases: Any additional necessary costs such as food, cleaning supplies or other necessary items that contribute to the health and well being of your pet will be purchased by The Balanced Dog Pack. We will retain a receipt and the customer will be responsible for reimbursement of these items. A $10.00 trip fee may be applied. |
| Policies & Procedures |
| Medication: We can give oral or topical medication to your dog, but require the following: name and strength of the medication, directions including dosage, number of times per day, , illness to be treated, areas to be treated, etc. |
| A deposit of 50% of the estimated total will be due at the time of booking. This deposit is fully refundable if cancellation notice is given at least 7 days before reservations. |
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| Pack Philosophy I Dog Socialization I Training Camp Retreat I Our Pack Members I Dog Owner Education I Rescue & Re homing I Policies & Information I Friendly Links |
Specializing in ~ Dog Socialization, Dog Pack Training, Dog Rehabilitation
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| Gratuity: A WORD ABOUT TIPS… Clients often ask about leaving a tip for the pet sitter...It is not necessary, but very much appreciated and the best way to leave a tip is by leaving CASH for the sitter with a note addressed to her. We don’t touch cash unless it has our name on it…100% of all tips go directly to your sitter. Referrals: Nothing compliments our services like a referral does! To show our appreciation we will apply a $20.00 credit to your account for each referral that USES our services. Privacy Policy: All of your information will be kept private and confidential. We highly respects our clients’ entrusting us with the care of their home and their pets. |
| Meet and Greets: We require that all new clients meet with The Balanced Dog Pack’s owner and staff, for an can meet you and your dogs & have you walk us through your daily pet and home care routine in detail. Before the consultation, we send our service forms, via email attachment, to set up your client account. We ask that the service forms be completed and returned via email or printed out for us by the time of our consultation. Our service form includes: |
| * Specific pet & home care instructions * Veterinarian contact information & medical emergency arrangements * Your travel contact information, including destinations & land times for each trip * Training Questionnaire for behavioral, socialization and training services * Liability Release form and Waiver |
| Behavior: We do not discriminate against anti-social or aggressive dogs, their dogs have harmed or shown any against anti-social or aggressive dogs, aggressive or threatening behavior towards dogs or humans. Your dog will be socializing with other pets and the safety and health of the pack is our main concern. Dog behavior can be unpredictable. We do not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to our client’s animals. |
| To maintain a safe environment for the dogs, we may use a muzzle, or separate dogs from the pack if we feel it is necessary. The separation is temporary; we do not kennel dogs in our care unless specifically asked to do so by the owner, or for training purposes. Muzzles are only used under supervised and positive circumstances to socialize dogs safely. |
| For out of town clients, please call or text to inform us of your safe return & our of our job completion. Until we receive notice of your return, we will mutually agreed-upon for your pet and we will bill you accordingly for any extra time upon your return. |
